[vc_row][vc_column][woodmart_title align=”left” title=”Frequently Asked Questions” woodmart_css_id=”5df5b50b381c6″ title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”1. How do I make a purchase?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]From the extravagant collections offered by us, you can choose your favourite jewelry that you want to purchase and “Add to Cart”. You can always choose more than 1 product in the cart. Check out and fill in your basic details and Click Proceed to Pay, which takes you through the payment gateway. You can anytime call us at +918111084000 for assistance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”2. Quality of silver and stones used” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]Silverich Jewelry strictly uses only 92.5% Silver, which is hallmarked quality of silver in the market. The stones used are semiprecious stones. We also use certified Swarovski stones.[/vc_column_text][/vc_tta_section][vc_tta_section title=”3. Guarantee/Warranty” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]We take credibility for the purity of silver used. However, we do not provide any guarantee/warranty for the gold plating as it’s the normal tendency of pure silver to oxidise. We recommend our customers to go through our jewelry care instruction, which will enhance the duration of plating.[/vc_column_text][/vc_tta_section][vc_tta_section title=”4. Do you have a physical store or is it just online?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Yes. We do have a physical store in Pondicherry at the premises of

Vijayalakshmi Nagai Maaligai

200, Bharathi Street,

Pondicherry-605001

We would be delighted to have you there.

Silverich Jewelry is an online store and we ship throughout India.[/vc_column_text][/vc_tta_section][vc_tta_section title=”5. Do you have any branches or sister concern other than the store in Pondicherry?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]We have our physical store at the premises of our parent concern Vijayalakshmi Nagai Maaligai, a 916 Hallmarked Gold, Diamond and Platinum jewelry showroom which is known for its trust and tradition in Pondicherry for the last 23 years.[/vc_column_text][/vc_tta_section][vc_tta_section title=”6. Do you customize jewelry as per our choice?” tab_id=”1576383991045-edba0c4d-be33″][vc_column_text text_larger=”no”]We do customization of any jewelry design you provide in Silver and Gold. However we take 20-25 days to manufacture based on the design.[/vc_column_text][/vc_tta_section][vc_tta_section title=”7. How many days does it take to deliver my order?” tab_id=”1576384035779-a461561e-a4a3″][vc_column_text text_larger=”no”]We take 2-4 days to deliver your product, based on your location.[/vc_column_text][/vc_tta_section][vc_tta_section title=”8. Payment options” tab_id=”1576384072544-99a329de-9333″][vc_column_text text_larger=”no”]You can pay through our payment gateway In the website. In case of customized orders, you can pay through UPI, Gpay or Direct Bank transfers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”9. What is your return policy?” tab_id=”1576384106610-e8256959-9b89″][vc_column_text text_larger=”no”]Kindly go through our policy on return, refunds and replacements.[/vc_column_text][/vc_tta_section][vc_tta_section title=”10. How do I track my order?” tab_id=”1576384229220-984fb7a7-a630″][vc_column_text text_larger=”no”]Upon delivery, you can always track your order through the tracking ID provided by us to you over mail and sms.[/vc_column_text][/vc_tta_section][vc_tta_section title=”11. What is your working hours?” tab_id=”1576384259913-a91c8c05-aa60″][vc_column_text text_larger=”no”]We work from 10 am to 9 pm. We are closed on Sundays however the website is open for orders 24×7.[/vc_column_text][/vc_tta_section][vc_tta_section title=”12. Do u remake the products that are sold out?” tab_id=”1576384297000-7328f926-9d3e”][vc_column_text text_larger=”no”]Most of our products can be remade. In case of sold product, you can provide your email in the notify option and we will get back to you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”13. Can I add more items to my existing order?” tab_id=”1576384369403-7159b06a-fcf0″][vc_column_text text_larger=”no”]Yes. You can always add more items to your existing order. if your order is already delivered, it will be considered a separate new order. In website, each Cart checkout will be considered an order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”14. Does your jewellery have resale value?” tab_id=”1576384401506-35e49dde-5709″][vc_column_text text_larger=”no”]The resale value will always be there for the 92.5 silver in the jewelry.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]